Shipping policy
Shipping Policy
Last Updated: May 12, 2026
At Northstar Hound, we aim to provide a clear, reliable and transparent shipping experience for every customer. This Shipping Policy explains where we ship, how long delivery may take, available carrier services, shipping costs and what to do if there is an issue with your order.
We currently offer free shipping on all orders within Australia.
Shipping Locations
This Shipping Policy applies to orders shipped within:
Australia
At this time, we only ship to the locations listed above. Orders placed for delivery outside these locations may not be accepted or may be cancelled and refunded.
Delivery Times
Our delivery timeframes are made up of two parts:
-
Order handling time: the time it takes us to process, prepare and dispatch your order.
- Transit time: the time it takes the carrier to deliver your order after dispatch.
Order Cutoff Time
5:00PM AEST/AEDT
Orders placed after the cutoff time will be processed on the next business day. This may add one additional business day to the estimated delivery timeframe.
Order Handling Time
1–2 business days, Monday–Friday.
Orders are processed during our normal business days, excluding weekends and public holidays. Once your order has been processed, it will be dispatched through one of our shipping carriers.
Transit Time
6–8 business days, Monday–Friday.
Transit time begins once your order has been dispatched and handed over to the carrier.
Estimated Total Delivery Time
7–10 business days.
The estimated total delivery time includes both order handling time and transit time.
Please note that delivery timeframes are estimates only. Delays may occur due to carrier issues, customs processing, weather conditions, public holidays, high order volumes or other circumstances outside our control.
Carrier Services
We use reliable carrier services to deliver orders within Australia. Carriers may include:
- Australia Post
- StarTrack
- Aramex Australia
- CouriersPlease
- DHL
- Local courier partners
The carrier used for your order may depend on your delivery location, order size, product availability and shipping method.
Shipping Costs
Free Shipping
All eligible orders shipped within Australia qualify for free shipping with no minimum order requirement.
Paid Shipping, If Applicable
For destinations or shipping options that are not covered by our free shipping offer, any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
We do not charge any hidden shipping fees after checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, where available.
You can track your order using our Order Tracking Page:
https://northstarhound.com.au/apps/trackyourorder
Please allow up to 24–48 hours for tracking information to update after your order has been dispatched.
Delivery Issues
If your order is delayed, missing, marked as delivered but not received or appears to be lost in transit, please contact our customer support team as soon as possible.
We will assist you by reviewing your order details, checking the tracking information and contacting the carrier where appropriate.
If an order is confirmed to be lost or undeliverable, we will work with you to provide a suitable resolution in line with our store policies and applicable consumer laws.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout, including the correct name, delivery address, email address and phone number.
If you notice an error in your shipping details after placing an order, please contact us immediately at info@northstarhound.com.au. We will do our best to update the information before the order is dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
Failed Delivery or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery or failure to collect the package, we will contact you to arrange the next steps.
Additional shipping fees may apply if the order needs to be resent.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping processes, carrier services, delivery locations or legal requirements.
Any updates will be posted on this page with a revised Last Updated date. We encourage customers to review this policy before placing an order. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Questions?
For more information, please visit our FAQs page:
https://northstarhound.com.au/pages/faq
You can also contact our customer support team using the details below.
Contact Information
Store Name: Northstar Hound
Address: 6 St Agnes Way, Blair Athol NSW 2560, Australia
Email: info@northstarhound.com.au
Phone: +61272595988
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (AEST/AEDT)
Response Time:
We aim to respond to customer enquiries within 1–2 business days.