Billing Terms & Conditions

Billing Terms & Conditions

Last Updated: May 12, 2026

These Billing Terms & Conditions explain the payment, pricing and billing practices for Northstar Hound.

1. Accepted Payment Methods

At Northstar Hound, we offer secure payment options to provide a smooth checkout experience.

We accept the following payment methods:

  • Credit and debit cards: Visa, Mastercard, American Express

  • PayPal

  • Afterpay, where available

  • Apple Pay and Google Pay

  • Bank transfers for approved bulk orders only — please contact us for details

All payments are processed in Australian Dollars (AUD).

2. Payment Processing

  • Payment must be completed at the time of purchase.

  • Orders will only be processed once full payment has been received and confirmed.

  • If your payment is declined, fails or is flagged by our payment provider, your order may not be confirmed or processed.

3. Pricing and Currency

  • All prices listed on [insert website URL] are shown in Australian Dollars (AUD).

  • Prices may be updated from time to time without notice. The final price payable for your order will be shown clearly at checkout before payment is completed.

  • Any applicable taxes, duties, shipping fees or other charges will be displayed at checkout where applicable.

4. Secure Payment Processing

  • Northstar Hound uses secure checkout technology, SSL encryption and trusted third-party payment providers to process payments safely.

  • We do not store your full credit card details. Payment information is handled securely by our payment providers.

5. Order Confirmation

  • After successful payment, you should receive an order confirmation email at the email address provided during checkout.

  • Please review your order confirmation carefully and contact us promptly if any details are incorrect.

6. Refunds

  • Refunds are handled in accordance with our Refund Policy.

  • Approved refunds will be issued to the original payment method used at checkout, unless otherwise required by applicable law or agreed by our support team.

  • Processing times may vary depending on your bank, card provider or payment platform.

7. Chargebacks and Billing Issues

  • If you believe there has been an error with your payment or order, please contact us first at info@northstarhound.com.au
  • We will review the issue and assist you as quickly as possible.

  • Unauthorised or fraudulent chargebacks may be investigated and disputed where appropriate.

8. Fraud Prevention

  • To protect our customers and our business, Northstar Hound reserves the right to review, hold, cancel or refuse any order that appears suspicious, fraudulent or unauthorised.

  • We may request additional verification for high-value orders, unusual transactions or flagged payments.

  • If we are unable to verify the payment or order details, the order may be cancelled and refunded.

9. Changes to These Terms

We may update these Billing Terms & Conditions Policy from time to time to reflect changes to our payment methods, billing processes or legal requirements. Any updates will be posted on this page with a revised Last Updated date. We encourage customers to review these terms before placing an order. Continued use of our website following any changes constitutes your acceptance of the updated policy.

10. Contact Information

Store Name: Northstar Hound
Address: 6 St Agnes Way, Blair Athol NSW 2560, Australia
Email: info@northstarhound.com.au
Phone: +61272595988

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (AEST/AEDT)

Response Time:
We aim to respond to customer enquiries within 1–2 business days.